Privacy Policy

Your privacy matters to us at Hexagonal Core

Introduction and Scope

At Hexagonal Core, we understand that your financial education journey involves sharing personal information with us. This privacy policy explains how we collect, use, protect, and share your data when you visit our website, enroll in our investment literacy programs, or interact with our services.

This policy applies to all users of hexagonalcore.pro, participants in our educational programs, and anyone who provides us with personal information. We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we're committed to maintaining the highest standards of data protection.

Information We Collect

We collect different types of information to provide you with personalized financial education and improve our services. Here's what we gather and why:

Personal Information

Name, email address, phone number, mailing address, and professional background when you register for programs or contact us.

Educational Data

Learning progress, quiz results, course completion status, and participation in discussions or webinars.

Technical Information

IP address, browser type, device information, and website usage patterns through cookies and analytics tools.

Communication Records

Records of emails, phone calls, and other communications you have with our team for support and program coordination.

How We Use Your Information

Your information helps us deliver quality financial education and maintain our services effectively. We use your data for these specific purposes:

Delivering educational content and tracking your learning progress
Communicating about program updates, new courses, and relevant financial education opportunities
Providing customer support and responding to your inquiries
Improving our website functionality and educational content based on user behavior
Ensuring website security and preventing fraudulent activities
Complying with legal requirements and regulatory obligations

Important Note: We never use your personal information for automated decision-making that significantly affects you without your explicit consent. Our educational recommendations are always reviewed by human educators.

Data Sharing and Third Parties

We limit data sharing to essential service providers and never sell your personal information. Here's when and why we might share your data:

Educational Partners: Certified financial educators who help deliver specialized course content
Technology Providers: Cloud hosting services, email platforms, and learning management systems
Payment Processors: Secure payment handling for course enrollments (they only receive necessary payment data)
Legal Requirements: When required by law, court orders, or to protect our rights and user safety

All third parties we work with must meet our privacy standards and are contractually obligated to protect your information. We conduct regular reviews of these partnerships to ensure your data remains secure.

Your Rights and Control

Under Canadian privacy law, you have several important rights regarding your personal information. We make it easy for you to exercise these rights:

What You Can Do:

Access your personal data and receive a copy of what we have on file

Correct any inaccurate or outdated information in your profile

Request deletion of your account and associated data (subject to legal retention requirements)

Opt out of marketing communications while keeping essential program updates

Request data portability to transfer your learning records to another provider

File a complaint with the Privacy Commissioner of Canada if you have concerns

To exercise any of these rights, simply email us at [email protected] with your request. We'll respond within 30 days and guide you through the process. For account access requests, we may need to verify your identity to protect your information.

Data Security and Protection

We take data security seriously and implement multiple layers of protection to keep your information safe. Our security measures include:

SSL encryption for all data transmission between your browser and our servers
Regular security audits and vulnerability assessments of our systems
Restricted access to personal data - only authorized staff can view your information
Secure data centers with physical security controls and environmental monitoring
Regular backups stored in geographically separate locations
Employee training on privacy and security best practices

While we use industry-standard security measures, no online system is 100% secure. We recommend using strong, unique passwords and being cautious about sharing login credentials.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal requirements. Here's our retention schedule:

Active Students: Data retained while enrolled and for 2 years after course completion
Marketing Communications: Until you unsubscribe or request removal
Financial Records: 7 years as required by Canadian tax and business regulations
Website Analytics: Anonymized after 26 months, individual data deleted after 14 months
Support Communications: 3 years to help with any follow-up questions or issues

When retention periods expire, we securely delete your data using industry-standard deletion methods. You can request earlier deletion in most cases, though some information may need to be retained for legal compliance.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and help us understand how you use our site. We use both essential cookies (required for website function) and optional cookies (for analytics and improvements).

Essential cookies include session management, security tokens, and preference settings. Optional cookies help us track which pages are most useful, how long people spend learning, and what content leads to successful course completions.

You can control cookie settings through your browser, though disabling essential cookies may limit website functionality. We don't use cookies for advertising or tracking you across other websites.

International Data Transfers

While we primarily store data within Canada, some of our service providers may process information in other countries with adequate privacy protections. When data leaves Canada, we ensure appropriate safeguards are in place.

For example, our cloud hosting provider has data centers in both Canada and the United States, both operating under strict privacy frameworks. We use contracts with additional privacy protections when working with international service providers.

Changes to This Policy

We review and update this privacy policy annually or when we make significant changes to our data practices. When we make material changes, we'll notify you by email and post the updated policy on our website with a new effective date.

We encourage you to review this policy periodically, especially if you're an active program participant. Continued use of our services after policy updates constitutes acceptance of the changes, though we'll always respect rights you had under previous versions.

Privacy Questions or Concerns?

If you have questions about this privacy policy or how we handle your information, we're here to help.

Email: [email protected]
Phone: +1 (450) 478-1511
Mail: 110 Rue du Manège, Victoriaville, QC G6P 9H4, Canada

We'll respond to privacy inquiries within 30 days and work with you to resolve any concerns.